Senior Team Manager / Senior Operational Lead

Permanent
Full Time 37 hours per week

INTERNAL ONLY (Devon County Council Employees Only)

Do you want to make a difference in people’s futures?

Build a career in pensions. Come and work for us.

Come and join our front-line service team and help us calculate, support and pay our scheme members their pensions. Our Technical & Training team will help you learn all you need to know about the Local Government Pension Scheme in order to undertake these roles efficiently.

A role where no two days are the same, you will use your attention to detail and excellent customer service skills to provide our clients with exceptional service and excellent verbal and written communication.

In return, you will be offered the following:

• competitive pay,
• excellent local government pension scheme, including death in service benefits,
• flexible working, allowing for balance between your work and personal life
• full training and support from our dedicated training team and our administration teams
• learning and development opportunities to further your career within an industry-leading organisation,
• access to our 24 hours a day, 365 days a year employee assistance programme,
• Employee discounts program
• 23 days annual leave rising to 28 after 5 years’ service and then increasing in increments to a maximum of 31 days at 20 years’ service. On top of this, colleagues will be given the 3-day period between Christmas and New year as paid time off as well as bank holidays.

In our Member Services department, we ensure the efficient and accurate delivery of all pension information and administration to members and potential members of schemes administered by Peninsula Pensions. We have a team of colleagues brought together from many different paths including legal, finance and straight from school, we provide a workplace that encourages and enhances people to become the best of themselves, using a standard of Devon County Council’s core principles and behaviours.

As a Senior Team Manager, you will join a team of professionals working together to serve in excess of 650 employers. We provide a high-quality, comprehensive, end-to-end pension administration and pension payroll service for over 200,000 scheme members. Peninsula Pensions is provided by Devon County Council and is a shared service with Somerset Council. Whilst you will be managing one team, you will be responsible for managing quality audit and projects across the LGPS area of member services, and deputise for the Member Services manager alongside the other Senior Team Manager.

Our purpose is to provide employers and members with a quality service. This entails providing an accurate, timely and personal member-focussed service, explaining and presenting benefit entitlement & processes simply and clearly. We strive to make best use of technology to enable an efficient and cost-effective service, providing direct access online to as much information as possible through our Member self-service portal.

We embrace a workplace culture that is honest and productive, providing an environment where you are able to challenge and suggest new ways of working more efficiently and cultivating learning and progression within our business.

Part time working hours will be considered

For an informal discussion please contact Natalie Taylor [email removed]

Interview Date: 15/10/2026

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteriaas described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note:If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to see the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• For details on the use of AI in applications and Devon County Council’s use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required.For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).