Product Co-ordinator (Fixed Term Appointment) (5140)

Job summary

Are you highly organised, proactive and skilled at coordinating activities across multiple stakeholders? We are looking for two Product Coordinators to join Social Security Scotland and support the successful delivery of key programmes that contribute to the continuous improvement of our services.

This is a Fixed Term Appointment opportunity for 23 months with the possibility of permanency dependent on business requirements.

Are you highly organised, proactive and skilled at coordinating activities across multiple stakeholders? We are looking for two Product Coordinators to join Social Security Scotland and support the successful delivery of key programmes that contribute to the continuous improvement of our services.

These roles, within the Fraud, Error and Debt teams, offer an excellent opportunity to work in a fast-paced delivery environment, supporting product and project teams to plan and coordinate activities, maintain delivery information and ensure programme governance requirements are met. You will play an important role in helping teams deliver outcomes that support both organisational priorities and service users across Scotland.

You will join a team responsible for delivering complex business and technology change initiatives that support Social Security Scotland's strategic objectives. Working closely with Product Leads, delivery specialists, business stakeholders and technical teams, you will help coordinate delivery activity throughout the product lifecycle.

As a Product Coordinator, you will provide essential support across planning, governance, reporting, stakeholder engagement and delivery coordination, helping to ensure programmes remain organised, informed and on track to achieve their objectives.

Job description

Responsibilities

• Support the planning, coordination and delivery of product and project activities.
  
• Support the delivery manager in maintaining delivery plans, schedules and tracking information, monitoring progress and highlighting any emerging issues.
  
• Coordinate meetings, workshops and governance activities, ensuring actions and decisions are accurately recorded and followed up.
  
• Produce and maintain project documentation, reports, presentations, shared knowledge repositories and management information.
  
• Maintain team spaces (e.g. Confluence)
  
• Manage and maintain key logs, including risks, issues, actions, assumptions and dependencies.
  
• Support stakeholder engagement activities, ensuring timely communication and information sharing across delivery teams and wider business areas.
  
• Assist with the preparation of governance papers, status reports and briefing materials.
  
• Work collaboratively with delivery teams during design, development, testing, implementation and post-implementation activities.
  
• Monitor and track delivery milestones, escalating concerns where appropriate.
  
• Support continuous improvement by identifying opportunities to enhance processes, coordination and reporting arrangements.
  
• Ensure information is managed accurately and in line with organisational standards and governance requirements.

Person specification

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience

1. Experience of coordinating activities within a project, programme, product or change environment, ensuring work is organised, tracked and progressed against agreed timescales.
   
2. Experience of working with a range of stakeholders and communicating information clearly through meetings, reports, presentations or other engagement activities.
   
3. Experience of maintaining accurate records, reports and delivery documentation, and supporting governance processes through the preparation of papers, updates and management information.

Behaviours

• Communicating and influencing (Level 3)

• Delivering at Pace (Level 3)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:

This role is aligned to Project Support Officer in the Government Project Delivery Competency Framework.

You will demonstrate the following skills within the Project Support Officer HEO - Government Project Delivery:

1. Planning and scheduling - Level: Working

2. Risk and issue management - Level: Working

Benefits

Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk.

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Expected Timeline (subject to change)
Sift – week commencing 12th October 2026
Interview – week commencing 2nd November 2026
Location – MS Teams

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is