Credit Controller

We are currently recruiting for a Credit Controller to join a residential property management team in Croydon, with responsibility for managing and reducing arrears across a portfolio of residential blocks.   The role will focus on the proactive management of unpaid service charges, ground rent and other property-related charges, requiring consistent follow-up, accurate record keeping and clear communication with leaseholders, Property Managers and the Accounts team.   This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional looking to develop their experience within the residential property and leasehold sector.   Key Responsibilities

• Review aged debt reports and prioritise overdue accounts based on urgency and value.
• Proactively contact leaseholders by telephone and email to follow up outstanding payments.
• Issue payment reminders and maintain consistent follow-up throughout the arrears process.
• Maintain accurate records of all contact, disputes, promises to pay and agreed follow-up dates.
• Discuss and monitor payment arrangements in line with company guidelines, ensuring agreed payments are received.
• Investigate payment and account balance queries in conjunction with the Accounts team, who are responsible for allocating receipts.
• Refer disputes relating to charges or works to the relevant Property Manager and follow up to ensure responses are obtained.
• Review account history and supporting documentation before escalating arrears cases.
• Prepare clear case summaries and supporting documentation for authorised referrals to solicitors, debt recovery agents or mortgage lenders.
• Produce regular arrears reports, highlighting progress, disputed balances and cases requiring management decisions.
• Deal with leaseholders professionally and sensitively, maintaining confidentiality when handling personal and financial information.
• Work closely with Property Managers and the Accounts team to investigate and resolve queries and progress outstanding balances.

About You   We are looking for someone who is organised, persistent and detail-focused, with a professional approach to managing arrears and communicating with leaseholders. Ideally, you will have:

• Previous experience in credit control, accounts receivable or a similar role.
• Strong organisational skills and a consistent, proactive approach to follow-up.
• Good numerical skills and excellent attention to detail.
• Clear and professional communication skills, both by telephone and email.
• Confidence when dealing with customers and handling potentially sensitive payment discussions.
• Good working knowledge of Excel and management systems.
• The ability to work collaboratively with Property Managers and Accounts teams to investigate and resolve queries.
• A professional and confidential approach when dealing with personal and financial information.
• Experience within property, leasehold or service charge environments would be advantageous.

Salary & Benefits

• £28,000 – £34,000 DOE
• Clear career progression – genuine opportunity to develop within the business and take on increased responsibility as your experience grows.
• Professional development & qualifications – ongoing CPD training and support/funding towards relevant professional qualifications and role-related development.
• Annual leave that increases with service – 28 days' annual leave including public/bank holidays, increasing by one additional day for each completed year of service.
• Performance-related bonuses – opportunity to earn additional bonuses linked to individual performance and contribution to the business.
• Regular salary and progression reviews – performance and development reviewed regularly, with opportunities for increased responsibility and salary progression.
• Supportive team environment – collaborative office culture where Credit Control, Accounts, Property Management and senior management work closely together rather than operating as isolated departments.
• Direct access to senior management – a relatively flat management structure, allowing employees to work closely with senior management and Directors and discuss ideas, feedback and development needs directly.
• Structured onboarding and ongoing training – practical support and training to help you settle into the role and develop your knowledge of the residential property and leasehold environment.
• Employee recognition – strong performance, initiative and additional responsibility are recognised through progression and performance-related reward.
• Team and social events.

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