Security Alarm Response and Incident Controller

South East England, United Kingdom Wilson James Security Alarm Response & Investigations Controller (AR&IC)
Permanent
Location: Basingstoke
Hours: Full time, 4 on, 4 off, days 06:00 - 18:00 and nights 18:00 - 06:00
Pay: £15.60 ph

Are you an experienced security professional who thrives in a fast-paced, high-pressure environment? Do you have a proven ability to manage incidents, coordinate responses, and make critical decisions when it matters most?

We are looking for a Security Alarm Response & Investigations Controller (AR&IC) to join our Security Operations Centre in Basingstoke. This is a key role supporting the delivery of security operations across a major client portfolio, acting as a central point of contact for alarm activations, security incidents, investigations, and emergency escalations

About the Role:
As an AR&IC, you will play a vital role in monitoring, coordinating and responding to security incidents across multiple sites. Working within a technologically advanced Security Operations Centre, you will oversee alarm monitoring, CCTV systems, emergency communications and incident management, ensuring issues are dealt with quickly, professionally, and effectively. You'll be responsible for coordinating security resources, supporting investigations, liaising with stakeholders, and ensuring incidents are seen through from initial activation to successful resolution.

• Monitor and operate security systems, CCTV platforms and alarm monitoring technologies.
• Respond to and manage security incidents, alarms and emergency situations across multiple locations.
• Coordinate and task security officers and stakeholders to ensure effective incident resolution.
• Provide clear and timely escalation of incidents and emerging risks.
• Produce detailed incident reports and investigations.
• Carry out alarm analysis and identify trends, risks and potential vulnerabilities.
• Support the supervision and direction of security personnel during incidents and operational activities.
• Complete detailed shift handovers and ensure continuity between teams.
• Monitor site access control systems and security procedures.
• Maintain strong working relationships with stakeholders, management teams and client representatives.
• Ensure compliance with security procedures, GDPR requirements and industry regulations.
• Support the training, development and mentoring of team members

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing - Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:
We are seeking a security professional who is calm, analytical and highly organised, with the ability to make sound decisions under pressure. Essential Skills & Experience:

• Experience managing or supporting security incidents involving multiple stakeholders
• Excellent problem-solving and decision-making skills
• Strong written and verbal communication abilities
• Experience producing accurate reports and incident documentation
• Advanced IT skills and confidence working with multiple monitoring systems
• Ability to work effectively under pressure and during emergencies
• Experience within a Security Operations Centre or control room environment
• Strong attention to detail and ability to work methodically
• Experience supervising or supporting operational teams
• Customer-focused approach with excellent stakeholder management skills
• Understanding of equality, diversity and inclusive working practices
• SIA Licence
• First Aid at Work Certificate

Desirable:

• ILM Level 2 qualification (or equivalent) in Management
• Door Supervisor SIA Licence
• Experience using C-Cure 9000, Genetec, Quantum or other integrated security management systems

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note that Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.