Hard Services Facilities Manager

Job summary

Flexible working: Full-time, 36 hours per week (London) or 37 hours per week (all other locations). This is a site-based role with no home working, although flexible start and finish times are available. Occasional weekend working (approximately once per quarter) is required to support planned site shutdowns, with time off in lieu and accommodation provided where necessary.

About us

MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, then work with a range of partners, including MI6 and GCHQ, to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations on how to keep themselves safe. A role in MI5 means you'll undertake unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security.

The role
As our Hard Services Facilities Manager, you’ll oversee the delivery of high-quality service management and maintenance across key parts of our property portfolio. Working closely with fellow technical managers to evaluate and implement technical solutions to a range of issues, from physical and structural matters to mechanical systems. In doing so, you’ll help ensure the resilience of our secure facilities and enable those working within them to do so safely.

Job description

Managing a team of 8 to 12 experienced engineers, you’ll provide technical leadership across our sites. Day-to-day, you’ll work with these teams and key stakeholders to ensure we deliver a joined-up, reliable facilities management service. You’ll also regularly engage with our facilities management partner, maintaining a positive working relationship and ensuring all voices are heard. Through robust technical discussions, you’ll influence decision-making, challenge assumptions and drive the best outcomes.

As part of a wider team of facilities managers, you’ll contribute to delivering high levels of customer service across MI5. In short, this is an exciting, unique and vital role, offering plenty of variety and opportunities for collaboration.

Person specification

About you

You’ll have significant and demonstrable experience in hard services facilities management at a senior level, with technical expertise across mechanical, electrical and plumbing systems. Alongside a degree in a relevant discipline, such as engineering, mechanical engineering, electrical engineering or a related field, you’ll bring a solid technical foundation to the role. Experience managing a multi-million-pound facilities management contract through a strategic supplier partner is essential. You’ll also hold a full UK driving licence.

As a senior leader, you’ll have experience leading and developing teams within this field. Collaborative, adaptable and intuitive, you’ll be confident liaising with people at all levels of expertise and developing effective working relationships with colleagues, customers and suppliers. A proactive and strategic approach to asset management comes naturally to you. And, of course, you’ll be committed to continuous improvement and operational excellence in all that you do.

Training and development

Upon joining, an extensive two-week induction programme will introduce you to our estates, including opportunities to meet team members, visit different sites, and engage with customers and supplier partners.

Throughout your career with us, you’ll be encouraged to further develop your own skills and abilities. We offer extensive learning opportunities in areas related to your field of work and provide a personal development fund should you wish to upskill in a way that benefits the role.

As you develop in the role, there may be opportunities to take on additional responsibilities, including managing the wider facilities management portfolio as additional sites are added. These opportunities would typically be considered once you have been in post for 12 to 18 months.

Benefits

• Rewards and benefits

  You’ll receive a starting salary of £67,073 if you’re London-based or £65,288 for all other locations, plus a range of other benefits including:

  • 25 days’ annual leave, automatically rising to 30 days after 5 years' service, plus an additional 10.5 days public and privilege holidays
  • opportunities to be recognised through our employee performance scheme
  • A dedicated development budget
  • An interest-free season ticket loan
  • An excellent pension scheme
  • A cycle-to-work scheme
  • facilities such as a subsidised gym, restaurant, and on-site coffee bars (at some locations)
  • paid parental and adoption leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

• Equal opportunities

  At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word, including people with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions.

  We therefore welcome and encourage applications from everyone, including those from groups that are underrepresented in our workforce, such as women, people from ethnic minority backgrounds, people with disabilities, and those from low socio-economic backgrounds.

  Find out more about our culture, working environment and commitment to diversity and inclusion on our website.

  We’re Disability Confident

  MI5 is proud to have achieved Leader status within the Department for Work and Pensions Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a fair and proportionate number of person-to-person interviews to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:

  1. You'll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation.

  The following criteria will be assessed at application sift:

  1. Demonstrate expertise in hard services facilities management and the ability to manage a large-scale facilities management contract through a supplier partner.
  1. Demonstrate knowledge of mechanical, electrical and plumbing (MEP) systems and other building assets.

  There is a wide range of extra support ava