Delivery Hub

Job summary

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse.

As part of CFCD, you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever.

If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you.

Job description

You will be required to:

• Build and maintain effective working relationships with stakeholders across NDAS, CFCD and wider DWP, using collaboration and influencing skills to support business objectives.

• Support the planning, coordination and delivery of a range of business activities, projects and initiatives, ensuring progress is monitored and actions are completed within agreed timescales.

• Produce and maintain high-quality management information, briefing products, reports, presentations and communications for a variety of audiences, including senior leaders.

• Coordinate meetings, workshops and governance activity, including preparing agendas, recording actions and monitoring progress against agreed outcomes.

• Analyse information from a variety of sources to identify issues, risks, trends and opportunities, providing recommendations to support effective decision-making.

• Monitor progress against business objectives, plans and performance measures, escalating risks and issues where appropriate and supporting the implementation of solutions.

• Contribute to continuous improvement activities by identifying opportunities to simplify processes, improve ways of working and enhance service delivery.

• Work flexibly across multiple workstreams, adapting to changing priorities and responding effectively to emerging business needs.

• Ensure information, records and products are maintained accurately and in line with departmental policies, standards and governance requirements.

• Promote a positive, inclusive and collaborative working environment, supporting colleagues and contributing to the achievement of team and organisational objectives.

Person specification

We are looking for applicants who can demonstrate the following Key Criteria for the role:

• Experience of supporting the planning, coordination and delivery of projects, business initiatives or workstreams, ensuring objectives are achieved within agreed timescales.

• Strong stakeholder management skills, with the ability to build and maintain effective working relationships across teams, functions and organisational boundaries to achieve shared outcomes.

• Excellent communication skills, with experience of producing high-quality briefing materials, reports, presentations or other written products tailored to a range of audiences, including senior leaders.

• Ability to analyse information from a variety of sources, identify risks, issues and opportunities, and make evidence-based recommendations to support decision-making.

• Experience of managing competing priorities in a fast-paced environment, demonstrating sound judgement, resilience and the ability to adapt to changing business needs.

• Strong organisational skills, including the ability to coordinate activities, monitor progress, maintain accurate records and deliver high-quality outcomes with minimal supervision.

• Proficiency in Microsoft Office applications, including the ability to use technology effectively to support planning, reporting, collaboration and business delivery.

Desirable Criteria:

• Knowledge of CFCD, NDAS or wider DWP operations and governance processes

• Experience of supporting assurance, governance, planning, continuous improvement or change-related activities.

• Experience of working with performance data, management information or project delivery tools.

Webinar event

We will be holding a webinar event to let you know more about these roles. This will take place on 24/09/2026 between 12 noon and 1pm. Please follow the link to register for the session. HEO Candidate Information Session

** If the webinar page does not open, please check that pop-ups are enabled on your browser**.

Those who attend may be contacted following the event for evaluation purposes to improve our service.

Government Counter Fraud Profession (GCFP)

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £38,772, Department for Work and Pensions contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programm