Customer Sales Advisor (Scale 3)

BSNI are working with Lisburn and Castlereagh City Council to recruit a Customer Sales Advisor (Scale 3) . This role is temporary.

Job title
Customer Sales Advisor (Scale 3) – Admin & Clerical
Employment type
Temporary
Number of people required
4
Target start date
28 Sep 2026
Target end date
14 Mar 2027
Duration
24 Weeks

Hours per week
8

Rate
PAYE: £13.69 per hour

Job location
Hillsborough Road, Carryduff, Belfast, Lisburn and Castlereagh, BT8 8HR, United Kingdom

Shifts include evenings, weekends and public holidays.

KEY PURPOSE OF THE JOB:

The post holder will provide a professional customer service experience for visitors, members and potential members. This will include selling all relevant Sports & Leisure services and products to existing and potential customers and promoting all relevant Council services, events and programmes.

The post holder will handle associated financial transactions utilising relevant Leisure Management Software and assume other delegated duties relevant to the post reasonably assigned by the Operations Manager and Operations Coordinator, including duties/location to cover leave/other absences across Sports and Leisure facilities.

KEY DUTIES AND RESPONSIBILITIES:

1. In line with the Council’s Customer Care Standards, provide a front of house service to include greeting and advising customers and responding to customer queries to ensure that all customers have a positive and enjoyable experience.

2. Proactively sell and promote services offered by the Centre and Sports Services. This will include point of sales promotions and, on occasion, promoting services at special events.

3. Process casual and member activity bookings including taking telephone and emails inquiries.

4. Process customer purchases and reconcile cash in preparation for lodgement in accordance with Council procedures.

5. Carry out all relevant clerical duties pertaining to the role as and when required as instructed by the Operations Manager.

6. Under the direction of Operations Manager, assist in the replenishment of stock, stock control and replenishment of information stands.

7. General monitoring of members of the public throughout the facility to ensure that all Child Protection and Vulnerable Adult policies and procedures are complied with.

8. Ensure compliance with Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values and behaviours of the organisation.

9. Ensure the provision of high standards of customer service within the facility and across Sports Services.

10. Promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council, including product knowledge and awareness.

Note:

The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

For further information contact Jessica or Debbie on [phone removed]

BSNI are an acting recruitment agency.