Local Systems Administrator (LSA)

Job summary

Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot‑on. If you enjoy hands‑on problem‑solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone.

Check out the video below to see what it is like to work in Digital Careers at HMLR:

Job description

As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up‑to‑date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business‑as‑usual so that end‑user change “lands well” across the office.

Key Responsibilities

• Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.
• Manage assigned requests in line with Incident Management and ISO20000 standards.
• Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
• Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
• Install, configure and administer hardware and software components.
• Contribute to local IT projects and provide technical advice.
• Support office moves and equipment relocations, ensuring compliance with local requirements.
• Develop and maintain technical knowledge, supporting and encouraging team members.
• Assist other offices remotely or on‑site when required.

Additional Information

• No current line management or budget responsibilities, but future opportunities may arise.
• Some physical activity is required for moving IT equipment.
• Travel to other sites may be necessary.
• 100% office-based in our Birkenhead office

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process:

Essential Technical Skills and Qualifications:

• ITIL Service Management Foundation accreditation or willingness to study

Essential Experience:

• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management
• Knowledge and experience of dealing with windows related incidents in a business environment
• Knowledge of IT Infrastructure
• A sound knowledge of end user IT services and the technology that underpins them in a business environment.
• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.

For more information about the role, please see the attached job description.

Qualifications

Do you have ITIL Service Management Foundation accreditation or willing to study?

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply:

Please complete the qualification question?

Do you have ITIL Service Management Foundation accreditation or willing to study?

If you answer no to this question, your application will stop there.

Then please complete your CV to include your work history and qualifications. We will be scoring your CV against the following essential technical and experience:

• ITIL Service Management Foundation accreditation or willingness to study
• Knowledge and experience of working in an IT environment
• Knowledge and experience of IT incident management

Complete the Personal Statement section (in no more than 250 words), please demonstrate:

• Ability to provide excellent customer support via a Service Management Framework.
• Ability to play a part in the development of a collaborative environment across multiple functions where new processes or