Customer Account Manager

Are you naturally good with people, organised and someone who likes to get things done?

We’re working with a growing business who are looking for a Customer Account Manager to take ownership of their existing customer relationships. This is a relationship-led role, focused on delivering great customer service, keeping on top of actions and identifying opportunities to develop existing accounts.

The Role:

• Managing a portfolio of existing customer accounts and becoming their key point of contact
• Building strong relationships via phone, email and regular face-to-face customer visits
• Carrying out customer and contract reviews, ensuring actions are followed through
• Proactively following up outstanding quotes, repairs and customer queries
• Taking ownership of customer issues and seeing them through to resolution
• Working closely with engineers and internal teams to ensure customers receive the right level of service
• Identifying additional requirements and opportunities to develop existing accounts
• Keeping customer records and activity up to date across CRM, JobLogic and internal systems
• Helping customers understand the value of their existing service and wider solutions available

The Person:

We’re looking for someone who is proactive, organised and genuinely enjoys building customer relationships.

• Previous experience in account management or a similar customer-focused role
• Confident picking up the phone and speaking with customers at all levels
• Strong communication and relationship-building skills
• Excellent organisation, attention to detail and follow-through
• A natural problem-solver who takes ownership rather than passing issues on
• Commercially minded, with the confidence to identify opportunities within existing accounts
• Good IT skills and comfortable learning new systems
• Confident meeting customers face-to-face and building relationships
• Full UK driving licence and willingness to travel to customer sites
• Happy to learn about the specialist products and services the business provides

 
The Package:

• £30,000 - £33,000pa basic salary + bonus
• Monday to Friday, 7.30am–4.30pm
• Burgess Hill
• Predominantly office-based with occasional customer visits
• Opportunity to join a growing business with scope to develop

If you’re a proactive, customer-focused person who enjoys building relationships and getting things done, this could be a great opportunity to join a growing business where you can really make the role your own.

Interested? Apply now or get in touch with the Pertemps team for more information!