Scheduling and Repairs Coordinator

Scheduling and Repairs Coordinator

 

Newcastle-under-Lyme | Permanent | £28,500 – £30,000 DOE

 

40 hours per week | 1 Saturday per month, 9am–2pm with TOIL

 

Experienced in coordinating engineers’ diaries? We want to hear from you!

 

Forrest Recruitment Ltd are working with a successful and growing business in Newcastle-under-Lyme who are looking for an experienced Scheduling and Repairs Coordinator to join their friendly and supportive team.

 

If you’re currently working in service coordination, repairs scheduling, engineer planning, field service administration or a similar role, this could be an excellent opportunity to bring your experience into a busy and varied position.

 

The Role

 

Working as part of a busy team, your day will involve:

 

Managing and coordinating engineers’ diaries, ensuring appointments and workloads are scheduled efficiently

Allocating jobs to engineers based on availability, location, skills and urgency

Booking and rearranging customer appointments, ensuring diaries remain productive and achievable

Prioritising reactive and time-sensitive work to ensure customers receive an efficient service

Liaising closely with engineers throughout the day to keep them updated with changes to their schedules

Handling inbound customer calls and enquiries in a professional and helpful manner

Keeping customers informed regarding appointment times, engineer attendance and any changes

Updating internal systems accurately with job and customer information

Monitoring outstanding jobs and following up where required

Working closely with colleagues to ensure the smooth running of the overall service operation

About You

 

We’re looking for someone who is highly organised, confident and naturally enjoys coordinating people and workloads.

 

You will also have:

 

Experience managing engineers’, technicians’ or field-based employees’ diaries

Excellent organisational and time-management skills

Confidence handling a high volume of telephone calls and customer enquiries

Strong communication skills and a professional telephone manner

Excellent attention to detail and accurate administration skills

A proactive approach and the ability to work well under pressure

A genuine commitment to providing excellent customer service

Why Join?

 

This is a fantastic opportunity to join a stable and growing business where you’ll play a key role in keeping the service operation running smoothly.

 

You’ll benefit from:

 

£28,500 – £30,000 salary DOE

Permanent position

Supportive and friendly working environment

Growing business with opportunities for career development and progression

Varied role with plenty of responsibility and customer interaction

Interested?

 

Please forward your CV to [email removed] for consideration and further information regarding the role.

 

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

 

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