Office Administrator

About Us

Ivy Homecare Limited is a dedicated domiciliary care provider. We deliver high-quality, compassionate, and person-centred care to people in their own homes. Our aim is to support our clients to maintain their independence, dignity, and wellbeing. We are looking for an organised, warm, and proactive Administrator to join our friendly office team and help keep our daily operations running smoothly.

The Role

As our Domiciliary Care Administrator, you will provide vital operational and clerical support to our management and field care teams. You will often be the first point of contact for clients, their families, and our care workers.

Key Responsibilities:

• Coordination & Scheduling: Assist with coordinating and scheduling domiciliary care visits using our electronic care planning software.
• Record Management: Maintain accurate, up-to-date, and confidential client and staff electronic records.
• Communication: Liaise professionally with care workers, clients, families, and health and social care professionals.
• Compliance Support: Help ensure all office systems meet regulatory standards and assist with routine audits and reports.
• Onboarding & HR Admin: Support the recruitment process, reference checks, training tracking, and new-starter paperwork.
• General Office Duties: Handle incoming phone calls, emails, and post, managing enquiries with empathy and clarity.

What We Are Looking For:

• Experience: Previous administrative experience; background or strong interest in health, social care, or domiciliary care is an advantage.
• IT Literate: Confident using computers, MS Office, and database/roster systems.
• Communication Skills: Excellent telephone manner, polite written communication, and a compassionate approach.
• Organisational Skills: Ability to multitask, manage competing priorities, and pay close attention to detail.
• Requirements: Willingness to undergo an enhanced DBS (Disclosure and Barring Service) check and provide proof of eligibility to work in the UK.

What We Offer:

• Competitive salary
• Comprehensive induction and ongoing support
• Workplace pension scheme
• Free on-site parking

How to Apply

If you are passionate about supporting a quality care service and want to make a difference in our community, we would love to hear from you. Please click ‘Apply Now’ to submit your CV and a brief cover letter.