Programme Manager - Customer

London, UK QBE Insurance Group Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to oversee the effective management of IT programmes, ensuring successful delivery of initiatives within time and cost constraints. This involves collaborating with senior stakeholders to shape programme roadmaps, manage project managers, and ensure alignment with business goals. The role also includes managing interdependencies, programme costs, financials, risks, and issue resolution from scoping through to embedding.

Programme Manager - Customer

• Location: London 

• Type: Permanent  

• Hybrid role: 2-3 days per week in the London office

The Opportunity 

QBE Europe is recruiting a business-facing Programme Manager to join our well-established technology services function, supporting our UK Insurance, Customer and Pricing team in our London office. The purpose of this role is to provide business partnering capability for our Customer Portfolio, ensuring that business requirements are captured and translated into a clear technology roadmap, whilst providing project management leadership and support, ensuring the successful execution of all assigned projects. This role involves taking full responsibility for defining, documenting, and delivering complex programmes and projects, whilst managing resources, costs, and stakeholder expectations effectively.

This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. As a Programme Manager at QBE Europe, you will be at the forefront of our efforts to modernise and transform our technology landscape. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives.

Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion. 

About QBE     

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your new role 

• Build strong, strategic relationships with our colleagues in the Business, understand their requirements and translate them into technical deliverables.
• Effectively lead and support programmes and projects to achieve defined business outcomes.
• Effectively lead and support a team of project managers.
• Serve as the primary point of contact for business leaders and ensure the effective flow of communication between the business and Technology, Architecture and Data teams.
• Deliver effective decision-making by analysing complex operational and financial information.
• Demonstrate strong business acumen and leadership to drive results and manage risks.
• Manage relationships with all project stakeholders to achieve project initiatives on time and on budget.
• Develop comprehensive communication plans and manage project communication with key stakeholders.
• Attract, select, develop, motivate, train, and retain a high-quality workforce to deliver excellent outcomes and customer service.
• Build clear plans to deliver business outcomes.
• Work effectively with internal delivery teams and external vendors to deliver projects.
• Make a clear connection between the project activities and business benefits.

About You

• Extensive programme management experience in a change function with demonstrable and consistent career progression through project management channels.
• General Insurance experience necessary, preferably in the UK Commercial/SME space (London Market not specifically required).
• Strong business partnering skills with a proven ability to build stakeholder relationships, influence outcomes, align priorities, and drive delivery through collaboration, ideally in the Customer Relationship Management space.
• Proven experience delivering complex Salesforce-enabled business change, managing cross-functional teams, vendors, and stakeholders to implement scalable solutions and realise business benefits.
• Experience of working with Data teams and overcoming complex data-related issues.
• Experience of leading multiple concurrent IT workstreams within larger business transformation programmes.
• Experience of project management methodologies, (APM, Prince 2 etc), RAID management, financial and budget management.
• Management of external contractors and vendors to achieve desired outcomes.
• Proven communicator with excellent people management experience.
• Experience of working closely with architecture practice to ensure designs agreed align to desired business outcomes.
• Experience developing and presenting business cases and recommendations to senior stakeholders.
• In-depth experience leading teams or practices, in a fast-paced environment.
• Ability to identify and initiate process / continuous improvement initiatives.
• Ability to navigate ambiguity and put strategies in place to deliver complex business outcomes.
• Driven and focused with an innate ability to get the job done.

Benefits 

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!     

  

• 30 days holiday a year with the option to buy up to 2 additional days.    

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.    

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.     

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.    

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.    

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.    

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for th