Employment Support Data and Systems Officer

We have a brilliant opportunity for an Employment Support Data & Systems Officer to join our team and play an important role in supporting the effective delivery of Employment Support programmes across the West Midlands.

You’ll be responsible for ensuring programme data is accurate, timely, secure and compliant, supporting the administration of referrals and participant activity across WMCA and external systems including Transfer Your File (TYF) and the DWP Provider Referral and Payments (PRaP) system.

You’ll also provide day-to-day systems support to delivery partners and local authorities, helping users navigate systems, resolve issues and maintain high-quality data. Your work will contribute directly to reliable programme monitoring, performance reporting, evaluation and financial assurance.

This is a great opportunity for someone who enjoys working with data and systems, solving problems and building effective relationships with a range of partners and stakeholders.

What you’ll be doing

You’ll have a varied role, including:

• Processing and managing Employment Support programme referrals and participant activity across internal and external systems.
• Maintaining accurate, high-quality data and ensuring records are complete and up to date.
• Monitoring and updating the DWP PRaP system, including validating referrals and recording starts, changes and leavers.
• Producing and quality-checking performance and earnings reports for internal and external stakeholders.
• Providing day-to-day systems support, guidance and training to local authorities and delivery partners.
• Supporting system user administration, onboarding and audits.
• Responding to stakeholder queries and resolving system and data issues.
• Supporting secure and compliant data sharing in line with GDPR and WMCA policies.
• Identifying risks and issues early and escalating where appropriate.
• Maintaining comprehensive records to support monitoring, evaluation and audit requirements.
• Working with programme colleagues to improve data quality, systems, workflows and reporting processes.
• Keeping up to date with system changes, DWP requirements and relevant internal processes.
• Supporting the validation of programme activity that may influence financial claims and payments.
• Contributing to effective programme reporting and information that supports decision making.

What’s essential.

We’re looking for someone who is organised, detail-focused and confident working with data and digital systems. You’ll be comfortable managing competing priorities, working independently and providing clear and helpful support to colleagues and external partners.

You’ll have:

• Experience handling, processing and maintaining high volumes of data across multiple digital systems.
• Experience working with a range of internal and external stakeholders and building effective working relationships.
• Experience providing systems support, guidance or training to colleagues, customers or partners.
• Working knowledge of digital workflows, system administration and user management.
• A sound understanding of GDPR and the secure handling of personal and sensitive information.
• Strong communication skills and the ability to explain information clearly to different audiences.
• Effective time management and the ability to work independently and as part of a cross-functional team.
• Intermediate Excel skills, including using formulas and creating and managing workbooks and worksheets.
• Advanced proficiency in Microsoft Office, including producing and editing reports and presentations, creating charts and graphs, and managing calendars and schedules.
• Education to Level 3 standard, or equivalent relevant experience, in Business Administration, Digital Administration, Information Management or a related discipline.
• GCSE English and Mathematics at Grade C/4 or above, or equivalent.

Why join us?

This is an opportunity to be part of a team delivering important Employment Support programmes across the West Midlands.

You’ll work with colleagues, local authorities and delivery partners to make sure the information behind these programmes is accurate, reliable and well managed. Your work will help ensure participants are supported effectively, programme performance can be understood, and funding and activity are properly recorded and assured.

If you’re someone who enjoys working with data, systems and people, takes pride in getting the detail right and likes finding practical solutions to problems, we’d love to hear from you.

Due to the nature of this role and the handling of personal and sensitive resident data, the successful candidate will be required to undertake a satisfactory DBS check.

Location.

The location for this role is Summer Lane, Birmingham with at least 2 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straightforward. Follow these steps to get started.

Please note, we reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email removed]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit schem