IT Support Technician – Leeds – £26,500 + Bonus -Permanent – Full Time

Are you passionate about technology and looking to build a career in IT?

We’re working with a well-established organisation in Leeds that is looking to add an enthusiastic IT Support Technician to their growing support team. This is an excellent opportunity for someone at the beginning of their IT career, whether you’ve recently completed an IT-related degree, apprenticeship, college course, or you’re simply a technology enthusiast who enjoys building PCs, troubleshooting hardware, and learning new technologies in your spare time.

You’ll join a team of four IT professionals responsible for supporting around 400 users across 25 UK sites, providing a fantastic environment in which to learn, develop and gain hands-on experience across a broad range of technologies.

The Role

As an IT Support Technician, you’ll provide first-line and second-line support to end users, helping to resolve a variety of hardware, software and IT-related issues.

Key responsibilities will include:

• Providing IT support to users via phone, email and face-to-face
• Diagnosing and resolving desktop, laptop, hardware and software issues
• Setting up and configuring new user devices
• Supporting Windows-based environments
• Assisting with user account administration and access requests
• Escalating more complex technical issues where appropriate
• Maintaining accurate records within the IT service desk system
• Supporting IT projects and technology rollouts across the business
• Occasionally travelling to company sites if required

About You

We’re open to candidates from a variety of backgrounds. You don’t need years of commercial experience, but you should have a genuine interest in technology and a desire to build a long-term career in IT.

You may have:

• An IT-related degree, apprenticeship or qualification
• Previous experience in a Service Desk, Helpdesk or IT Support role
• Built or repaired your own PCs or laptops
• A strong personal interest in technology and troubleshooting
• Experience gained through education, placements, volunteering or personal projects

You’ll ideally have:

• A good understanding of Microsoft Windows
• Knowledge of PC and laptop hardware
• Strong problem-solving skills
• Excellent communication and customer service skills
• A proactive attitude and willingness to learn
• A full UK driving licence and access to a vehicle (preferred)

What’s On Offer?

• Salary of £26,500
• Bonus scheme
• Company pension
• Life insurance
• 23 days annual leave plus bank holidays
• Holiday entitlement increases with length of service
• Free on-site parking
• Ongoing training and development opportunities
• Clear career progression within IT

Working Arrangements

• On-site in Leeds five days per week during the first three months
• Hybrid working thereafter with three days on-site and two days remote
• Full-time, permanent position

If you’re looking to take your first step into a professional IT career and want to join a friendly team where you can develop your technical skills, please email us!

Due to the high volume of applications we receive, we may not be able to respond to all applications. Should you not hear from us in 5 working days then your application has not been successful.