Senior Clerical Officer

Senior Clerical Officer (x3)
3 different locations (please specify which location would suit you):

Belfast - 40 Academy Street, Belfast BT1 2NQ
Armagh - 3 Charlemont Place, Armagh BT61 9AX
Ballymena - 2-6 Ballee Road West, Ballymena BT42 2HS

Hours: 36 hours per week, Monday to Friday (with specific daily timings provided)
Working pattern: Hybrid-2 days in the office
Pay rate: £14.99 per hour
Our Client is looking for Senior Clerical Officers to join a Maintenance team in Belfast. This is a key support role-where your day-to-day admin, secretarial skills and helpdesk responsiveness help keep operations moving smoothly. With a hybrid pattern (2 days in the office) and a Monday-Friday schedule, it's a great opportunity to bring structure, calm and professionalism to a busy department.
What you'll be doing:
* Acting as an initial point of contact for internal and external stakeholders, including board clients and the general public
* Managing incoming and outgoing correspondence, drafting responses and forwarding to the right officer where needed
* Setting up and maintaining filing systems for the maintenance team
* Preparing, collating and formatting reports, memos, letters and confidential documents
* Designing and maintaining databases, spreadsheets and other working documents to support the team
* Preparing materials for the Maintenance Manager using relevant software packages
* Supporting procurement activity by completing preparation of quotations and tenders
* Operating the Help Desk: responding to calls/emails/faxes, ensuring communications are logged and actioned
* Operating helpdesk software, monitoring usage/performance and notifying Maintenance of actions required
* Keeping customers informed of progress for issues logged on the Help Desk
* Completing daily printing of works orders
* Contacting board contractors in line with helpdesk calls logged
What you'll bring:
* Strong administrative and secretarial capability, with confidence handling general and confidential correspondence
* A professional, customer-focused approach when dealing with queries from a wide range of people
* Competence with word processing and the ability to produce accurate documents and correspondence
* Comfort creating and maintaining spreadsheets, databases and structured records
* The ability to manage a busy workload and maintain a timely, organised helpdesk service
* A proactive mindset-logging communications correctly, following up, and keeping stakeholders updated
If you're someone who brings order to operations and takes pride in being the reliable voice behind the desk, we'd love to hear from you. Apply now to be considered for this Senior Clerical Officer opportunity in Belfast.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.