Remote Enforcement Manager

Job summary

Can you deliver high-quality casework while maintaining excellent service standards in a fast-paced operational environment?

Have you successfully managed complex investigations or casework, ensuring fair and consistent outcomes?

Are you committed to delivering a quality service and driving continuous improvement?

If so, we’d love to hear from you!

Join a specialist team responsible for supporting compliance, consistency, and high standards across DVSA’s enforcement activities. Working closely with operational colleagues and a wide range of stakeholders, the team provides expert advice, oversight, and assurance to help protect road safety and ensure regulatory requirements are applied fairly and effectively. This is an opportunity to contribute to meaningful work that has a direct impact on public confidence, industry compliance, and the delivery of DVSA’s strategic objectives.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

Job description

Join the Remote Enforcement Office (REO) and play a key role in supporting DVSA’s enforcement strategy across Great Britain. Leading a team of Compliance Support Officers and Examiners, you will drive performance, develop capability, and ensure the delivery of a high-quality, consistent service. Working with a wide range of internal and external stakeholders, you'll make informed decisions, provide expert guidance, and contribute to road safety and regulatory compliance through effective enforcement and operator oversight.

Your responsibilities will include, but aren’t limited to:

• Working collaboratively with the REO management team, wider business and external stakeholders.
• Engage with all team members to ensure that all staff are working as a team and are engaged with the wider business.
• Execute management responsibilities effectively and in line with DVSA policies and processes; working with, leading and acting as a role model for team members and colleagues.
• Determine and plan the team requirements, including allocatingresources and prioritising.
• Review casework and endorse recommendations, ensuring quality and consistency throughout the teams.
• Ensure our people are suitably skilled, review performance and agree bespoke personal development plans for each team member.
• Work with REO teams, internal departments and other stakeholders, to design and implement remote schemes in relation to vehicle, traffic and light vehicle.
• Embrace and contribute to change and innovation, encourage others and support team members.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profilePlease note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

To be successful in this role you will need to have the following experience:

• Experience delivering quality casework and managing investigations, with a strong focus on providing an excellent service and achieving consistent outcomes.
• Strong communication and stakeholder engagement skills, with the ability to provide clear feedback, guidance, and professional support to colleagues and partners.
• Knowledge of DVSA roadside enforcement activities, operator regulatory frameworks, and confidence using Microsoft applications and operational systems to support decision-making.

Required Qualification/Professional Memberships

• Have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration
  
  OR
  
  
• National C.P.C. in Road Operations or City & Guilds Level 2 Tachographs or equivalent

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Applicants must hold a full and current UK driving licence.

Qualifications

• Have vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration