Workplace Delivery Officer

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while working with government, industry and consumer groups to deliver a clean, affordable and secure energy system as Great Britain transitions to net zero.

We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. We believe that embracing diverse experiences, perspectives and backgrounds enables us to better serve the consumers and communities we represent.

Job description

We are looking for a proactive and customer-focused Workplace Delivery Officer to help ensure the smooth running of our office environment through a consistent on-site presence five days a week.

As a key member of the Estates and Workplace team, you will play an important role in creating a welcoming, safe and efficient workplace that enables colleagues to perform at their best. Acting as a visible point of contact for colleagues, visitors, contractors and suppliers, you will deliver a high-quality workplace experience while supporting the effective day-to-day operation of the office.

This is a varied and hands-on role, combining elements of workplace operations, facilities coordination, front-of-house services and office administration. You will work closely with a wide range of stakeholders to ensure workplace services are delivered efficiently and that issues are resolved quickly and effectively.

Please note this role requires a full-time on-site presence, five days per week.

Key Responsibilities

Workplace Operations

• Support the day-to-day operation of the workplace, ensuring services are delivered efficiently and effectively.
• Conduct regular workplace inspections and walkthroughs to identify issues and coordinate appropriate action.
• Help maintain a safe, welcoming and professional office environment that supports colleagues in carrying out their roles effectively.
• Ensure workplace standards, policies and procedures are adhered to, including clear desk requirements and hybrid working arrangements.

Front of House and Customer Service

• Act as the primary on-site point of contact for colleagues, visitors, contractors and service providers.
• Deliver a professional and responsive front-of-house service, creating a positive experience for colleagues and visitors.
• Manage visitor access arrangements, building passes and inductions where required.
• Respond promptly to workplace queries and issues, escalating where appropriate.

Facilities and Supplier Coordination

• Build and maintain effective working relationships with landlords, suppliers, contractors and internal stakeholders.
• Support the management and coordination of workplace services and supplier activity.
• Monitor and report workplace issues, ensuring timely resolution and minimal disruption to business operations.
• Support the management of locally delivered workplace and facilities contracts.

Operational Support and Administration

• Maintain accurate workplace records, registers, logs and operational data.
• Raise purchase orders and process invoices in line with organisational policies and procedures.
• Support reporting activities, audits and the collation of management information.
• Coordinate workplace services including post handling, stationery management, hospitality supplies and personal storage allocation.

Team and Business Support

• Support the wider Estates and Workplace function in areas such as health and safety, sustainability and workplace improvement initiatives.
• Assist with workplace communications, colleague engagement activities and office inductions.
• Provide flexible support across the team to meet changing business needs and priorities.

Person specification

Essential Criteria

To be successful in this role, you will be able to demonstrate:

• Experience delivering outstanding customer service within a workplace, facilities, reception, office coordination, hospitality or similar customer-facing environment.
• Experience supporting the day-to-day operation of an office, workplace or facilities function, ensuring services are delivered efficiently and issues are resolved promptly.
• Strong organisational skills with the ability to manage a varied workload, prioritise competing demands and work effectively using your own initiative.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with colleagues, visitors, contractors and service providers.
• Experience maintaining accurate records, coordinating administrative processes and using Microsoft Office applications, including Word, Outlook and Excel.
• Experience working with external suppliers, contractors or service providers, with an understanding of workplace, facilities, health and safety or building operations, and the ability to obtain and maintain Security Check (SC) Clearance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement