Operational Delivery Centre - Senior Leader

Job summary

Help shape how DWP tackles fraud and error

The Department for Work and Pensions (DWP) supports around 20 million customers and plays a vital role in protecting public funds.

The Integrated Risk and Intelligence Service (IRIS) sits at the heart of the department and is a national team within the Counter Fraud, Compliance and Debt directorate providing a core service as the centre of expertise for fraud and error.

IRIS provides the department with a single view of fraud and error risks within the benefit system and contributes towards efficiencies, savings and tackling organised crime and modern slavery through its core delivery services. We are a multi-disciplinary team bringing together a diverse range of expertise and technology including data science, digital specialists, cyber specialists, intelligence analysts and counter fraud experts. This creates a powerful force using data and insight in innovative ways, supporting DWP to deliver our collective mission to pay the right person the right amount at the right time.

We are recruiting three Senior Executive Officers (SEOs) to join the IRIS Operational Delivery Centre (ODC).

These national roles sit at the heart of IRIS delivery, leading the planning and delivery of work across a network of around 15,000 operational colleagues. You will ensure the right work reaches the right teams at the right time, maximising the impact of our products and services through sound judgement, effective prioritisation and resourcing to risk.

Working across IRIS, CFCD, Universal Credit, Benefit Services and wider partners, you will engage and influence senior leaders, shape delivery priorities and help integrate emerging risks, opportunities and new products into operational delivery.

Job description

As an ODC Senior Executive Officer, you will:

• Lead, motivate and inspire your team to deliver IRIS objectives.

• Build capability and create an inclusive environment to empower and enable colleagues to thrive at all levels.

• Collaborate effectively with multiple senior stakeholders, influencing direction and decision-making to capitalise on opportunities to tackle fraud and error in DWP.

• Forecast, coordinate and plan delivery of products and services to operational teams throughout DWP to meet departmental fraud and error objectives.

• Effectively prioritise and work at pace to lead delivery of tactical solutions to complex problems and risks.

• Be a proactive member of the Senior Leadership Team, collaborating with colleagues and stakeholders to maximise effectiveness and impact.

• Use your well-developed verbal and written communication skills to explain complex issues in a way that is engaging and easy to understand.

• Take a proactive role in wider senior leader forums across the department.

• Be a visible and accessible senior leader who cares about our people and the services we deliver.

• Role model and actively demonstrate a strong commitment to self-development and the development of others.

Due to the geographically dispersed nature of this team and the nature of this role, there will be regular travel across the UK and occasional overnight stays.

Person specification

You will have:

• Strong effective senior leadership experience in a complex large-scale organisation with proven ability to empower and inspire people to work together to solve complex problems.
• Proven experience of delivering at pace, ensuring plans reflect wider priorities to gain a broader understanding of issues as they arise.
• Ability to communicate with colleagues, stakeholders, and senior leaders with clarity, conviction and enthusiasm to grow excellent working relationships to inspire delivery confidence.
• Excellent verbal and written drafting skills including report writing, briefings and presentations.
• Evidence of proactively supporting a positive, inclusive and high-performing culture.
• Resilience to effectively manage multiple competing priorities across a diverse and challenging stakeholder landscape.

Essential Security Criteria

Please note that the role that you are applying for requires National Security Vetting (NSV) to the level – Security Check (SC). You can find more information at United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk) . If you are successful in your application, you will need to attain SC clearance before you can take up the post. This is mandatory and is in addition to completion of Baseline Personnel Security Standard (BPSS).

The purpose of the NSV process is to provide a level of assurance about an individual’s trustworthiness, integrity and reliability, and other factors that increase their vulnerability to corruption or risk of committing a security breach. It involves the investigation of an individual’s background and circumstances to achieve this aim.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Candidates are required to meet the UK residency requirements so that National Security Vetting (NSV) checks can be conducted. Depending on the level of NSV required, you must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

The application process will ask for personal details about you, your address history, previous relationships, your parents, your employment history, your financial circumstances, and details of any pending, spent or unspent convictions. This list is not exhaustive. Please view the Vetting explained - GOV.UK (www.gov.uk) for more information.

If you require any further information, please contact the vacancy holder. The details are on the jobs portal through which you made your application.

If you are successful in your application, we recommend that you familiarise yourself with the NSV process and advise that you collate as much information as you can prior to starting your vetting application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Emplo