Infrastructure Engineer

Job summary

We are looking for an Infrastructure Engineer to join our Developer Tooling team within our Corporate IT & Services Division.

This role is ideal for someone with an understanding of tools such as SCCM and InTune, GitHub, GitLab, or Artifactory, who is keen to develop their skills while supporting complex software packaging and configuration services. You will work as part of a collaborative team, helping to maintain reliable, secure, and efficient environments for our users.

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social, and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Job description

As an Infrastructure Engineer, you will support the day-to-day running of our developer tooling platforms and assist with software packaging, configuration, and deployment activities. You will gain hands-on experience across a range of technologies while contributing to support, maintenance, and improvement of services.

Responsibilities:

• Assist in supporting and maintaining platforms such as SCCM, GitHub, GitLab, and Artifactory
• Help package, configure, and deploy software to enterprise environments using tools such as SCCM and Intune
• Monitor systems and proactively resolve issues
• Support incident, request, and change management processes
• Assist in maintaining system documentation and procedures
• Follow established processes for implementing changes and updates
• Work with the team to ensure services are secure, available and performing effectively
• Contribute to continuous improvement by identifying enhancements, efficiencies and opportunities for automation

Person specification

Essential Criteria:

• Information Security (Working) - Use information security practices and available security controls to contribute to protecting solutions and services.
• Ownership and Initiative (Working) - Own a problem until a new owner has been found or the problem has been mitigated or resolved.
• Troubleshooting and problem resolution (Working) - troubleshoot and identify problems across different technology capabilities
• Technical Understanding (Working) - understand the core technical concepts related to the role and apply them with guidance.
• Service focus (Working) - Take inputs from various sources and use these to guide the design, development, delivery and operation of a service. You always look to continually improve and get the best out of services you support.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical Understanding (Working)
• Troubleshooting & Problem Resolution (Working)

Benefits

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

Please note: We will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check you e-mails.

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk o