Process Assistant - Systems Administration

Job Description

Organisation: Leicestershire County Council

Work Location: Room 300, County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £26,853 - £27,282 per annum (pro rata for part-time) 

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 27th September 2026

Interview Date(s): TBC

Looking to build a career in systems administration? Join our supportive and dynamic team where you'll gain hands-on experience with business-critical systems, develop valuable technical skills, and contribute to services that make a real difference to our partner organisations.

About the Role

East Midlands Shared Services (EMSS) is looking for a motivated and customer-focused Systems Administration Officer to join our Systems Administration Team. This is an excellent opportunity for someone looking to develop their skills in systems administration, business applications, data management, and customer support within a collaborative shared services environment.

Working as part of a dedicated team, you will help ensure the efficient, accurate, and timely administration of key business systems supporting HR, Payroll, Finance, and other corporate services. You will contribute to maintaining data integrity, supporting users, resolving system queries, and helping deliver continuous service improvements.

This role is ideal for someone looking to build a career in systems administration, business applications support, data management, or IT-related service delivery.

About You

To apply for this post, you must cover the below points in your application and provide clear examples and evidence of how each point has been met:

• GCSE Grade C/4 or above (or equivalent) in English and Maths. 
• Have clear communication skills including a good telephone manner and the ability to engage and communicate with colleagues, customers and stakeholders at all levels.
• Be competent in using Microsoft Office applications including Word, Excel, and Outlook and able to produce accurate work to deadlines.
• An understanding of IT systems and system support, with a willingness to learn new processes and technologies. 
• Excellent attention to detail, and a commitment to maintaining data accuracy.
• Work well both independently and as part of a team.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lara Slater - Systems Admin Team Manager

Telephone: [phone removed]

Email:  [email removed]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning [phone removed] (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. 

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us