Admin Officer

Mitre House - Admin Officer
Location: London
Hybrid 3 days a week in the office

Pay = £13.36 per hour
Join Our Client in a busy, people-focused administrative role within the Probation Service (PS) Directorate in HMPPS. You'll be the first point of contact for visitors and telephone callers, while also supporting day-to-day reception and operational administration. If you thrive on responsibility, calm under pressure, and want your work to make a real difference, we'd love to hear from you.
What you'll be doing:
* Acting as the first point of contact-greeting visitors professionally face to face, and handling enquiries via telephone and email
* Logging arrivals/departures, issuing visitor passes and security fobs, and ensuring the right staff are notified
* Using observation and situational awareness to respond tactfully in potentially difficult situations, escalating where additional support is needed
* Spotting safeguarding/risk concerns through listening and following the right remedial actions (including notifying the appropriate person and updating relevant records)
* Managing building logistics-mail handling, ordering stationery and PPE, supporting meeting room readiness, and coordinating deliveries/bookings
* Taking care of petty cash and travel warrant processes, including internal movement between probation properties
* Supporting Health & Safety and security-acting as key holder, operating physical security, contributing to fire/panic alarm testing, monitoring CCTV, and supporting evacuation measures (including First Aider/Fire Warden duties where required)
* Logging faults and incidents, escalating maintenance/repairs appropriately and making timely decisions within guidelines
* Providing confidential, high-level administrative support to operational teams when needed-updating files, scanning/archiving sensitive data, producing correspondence, and inputting information from databases
What you'll bring:
* Proven proficiency with ICT, including Microsoft Office applications
* Excellent verbal and written communication skills-clear, professional, and reassuring
* A professional, diplomatic approach when dealing with visitors, enquiries, and potentially challenging situations
* Strong attention to detail and discretion, particularly when handling sensitive and highly confidential information
* A willingness to support different teams/functions across the operational area, including covering for absence (training provided)
* Commitment to promoting diversity and anti-discriminatory practice
Additional information:
* Core hours include regular unsocial hours (evenings and/or weekends) based on business need
* Significant changes to duties may be discussed in line with the Job Evaluation Scheme
All candidates will be subject to security and identity checks prior to taking up post. External candidates are subject to 6 months' probation; internal candidates are subject to probation if they haven't already served a probationary period within HMPPS.
If you're ready to bring structure, calm assurance, and genuine service to your community, apply now and join a role where your impact is clear every day.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.