PSS Slovenia Manager

The primary purpose of this role is to manage, lead and co-ordinate Eurofins Professional Scientific Services (PSS) teams, and their on-site leaders, to ensure that teams are operating at the highest quality and productivity standards, that they have high levels of morale and retention, and the agreed client requirements are entirely satisfied so that client expectations are met or exceeded through effective leadership and quality operational management. This person will be a key point of contact for the clients from an operational management point of view, a key point of contact to link with Senior Management and their peers across Europe. Job Responsibilities Implementing new scientific services scopes of work with clients. Project managing the implementation to steady state and monitoring ongoing service excellence. Effectively organising, coordinating and managing the PSS teams so that productivity, quality, documentation, work schedules, safety and housekeeping are run at maximum efficiency. Ensuring that the client gets the best possible service by continually reviewing best practice in relation to both commercial and quality issues and ensuring 100% ethical work standards and quality standards compliance. Ensuring that client turn-around times are established, agreed upon and communicated effectively to the teams so that these turn-around times are met consistently. Building and managing client relationships. Establish and maintain clear lines of communication and rules of engagement between the client and the team members. Engaging with Business Development and Key Account Managers to ensure opportunities with existing clients, and new opportunities, are identified and pursued. Development, coaching, motivation, and morale of team members, both leadership and scientist level, through effective teambuilding and use of reward and recognitions systems celebrating team success. Development and mentoring of on-site leadership to ensure sub-teams are meeting all client metrics, team objectives are clear and teams are motivated to achieve those objectives. Managing a system for tracking staff morale, development and stability in order to maintain a minimum level of staff attrition. Communicating regularly with the client and Eurofins colleagues to ensure information is shared effectively and actions are taken immediately. Ensuring systems are in place which allow the effective and efficient production and review of all documentation associated with the activities. Reviewing and improving commercial work practices. Responsible for identifying areas where efficiencies may be improved and liaising with the client appropriately about any proposed improvements. Collaborating with other management peers as necessary. Forward planning of activities in order to ensure all metrics are met, and to maximise the use of internal and client resources during training periods. Ensuring that a system is in place where work is scheduled and the schedules are communicated to the relevant personnel. Driving and managing the recruitment of new team members within new and existing teams. Ensure a system is in place for facilitating cross-training, so that the service levels agreed with the client are achieved. Ensuring that the PSS entity meets its financial goals as defined by the budgetary process. Responsible for generating the monthly invoice details for the Finance Department. Ensuring that all PSS team members are trained and have completed training records for all tests and other training completed. Ensuring performance appraisals are carried out with their direct reports, and ensuring they are carried out throughout the teams as part of the overall performance management programme within the organisation. Continuous feedback to all members of their team on all items in relation to client or organisational requirements / changes. Handling any client related queries where necessary and liaising with their team and with personnel from other teams to problem solve these queries if needed. Overall responsibility for the cleanliness and tidiness of the PSS team work environments, and the safety of the PSS teams on the client site. To identify any opportunities for improvement of quality and service and work with the team to implement continuous improvement. Glavni namen tega delovnega mesta je upravljanje, vodenje in usklajevanje ekip Eurofins Professional Scientific Services (PSS) ter njihovih vodij na lokaciji, da se zagotovi delovanje ekip po najvišjih standardih kakovosti in produktivnosti, visoka raven motivacije in zadržanja zaposlenih ter popolno izpolnjevanje dogovorjenih zahtev naročnika. Cilj je doseganje ali preseganje pričakovanj naročnikov z učinkovitim vodenjem in kakovostnim operativnim upravljanjem. Oseba na tem delovnem mestu bo ključna kontaktna točka za naročnike z vidika operativnega upravljanja ter pomembna povezava med višjim vodstvom in sodelavci po Evropi. Delovne naloge in odgovornosti Uvajanje novih…