admin officer

Receptionist (Probation Service, Band 2)
Location: Swindon (Probation Office, Centenary House, 150 Victoria Road, Swindon, Wiltshire SN1 3UZ)
Working Days / Hours: 37 hours a week 9-5 only
Working Pattern: strictly office based
Pay Rate: £12.71ph

Are you the kind of person who makes others feel welcome, stays calm under pressure, and can handle confidential information with care? Our Client is hiring a Receptionist to be the friendly, professional first point of contact for visitors and telephone callers, while supporting day-to-day office activities across the Probation Service.
What you'll be doing:
* Acting as the first point of contact-greeting visitors professionally face-to-face and handling enquiries by telephone and email
* Logging arrivals and departures, issuing visitor passes and security fobs, and ensuring the right people are notified
* Using observation and situational awareness with tact and diplomacy-helping to diffuse potentially difficult situations and escalating where support is needed
* Answering basic enquiries about the Probation Service and local support services (referring more detailed questions to the appropriate manager)
* Managing building logistics such as mail handling, stationery/PPE ordering, delivery coordination, and meeting-room support (including event registration when required)
* Handling day-to-day petty cash/travel warrants, including collection and transport between Probation properties
* Supporting health and safety and security-including acting as key holder, operating physical security, assisting with fire/panic alarm testing, monitoring CCTV, and supporting evacuation arrangements
* Logging building faults and incidents and escalating maintenance needs based on urgency
* Providing confidential administrative support to operational teams when required-updating files, producing documents, scanning/archiving sensitive information, and inputting data using relevant systems
What you'll bring:
* A confident, professional communication style-excellent verbal and written skills
* Strong IT confidence with proven proficiency in Microsoft Office applications
* The ability to stay composed and use tact in situations that may require diplomacy and escalation
* A responsible approach to security, confidentiality, and health & safety
* A commitment to diversity and anti-discriminatory practice
Additional information:
* This is a strictly office-based role, 37 hours per week, 9-5 only, with core hours that may include regular unsocial hours (evenings and/or weekends) based on business need
* Training will be provided for covering additional teams/functions during periods of absence
If you're organised, empathetic, and ready to make a meaningful first impression while supporting the wider team, we'd love to hear from you. Apply now to be considered for this Receptionist opportunity in Swindon.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.