Mortgage Arrears Specialist

Mortgage Arrears Specialist

Leicestershire area/Hybrid

Up to £35k

Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service?

Our client is a mortgage and savings specialist, and they have a fantastic opportunity for experienced arrears professional, to join their servicing team.

The role will be focussing on speaking to customers who have found themselves in financial difficulty and coming to a resolution that benefits both the customer and our client. The role will also gain you exposure to more complex lending/arrears, such as commercial portfolios and interest only lending, as our client is happy to train the successful individual in these areas.

Duties will include:

• Rehabilitation of customers to reduce the number of Recoveries/Repossessions.
• To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance.
• To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans)
• To ensure there are monitoring processes and control on mortgages due to expire and those have expired.
• To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability
• Quality of book – Identify areas of potential risk through gap analysis
• Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion

The successful candidate will possess:

• Previous Mortgage Arrears experience.
• Confident approach to speaking with customers regarding their financial difficulties.
• Experience with more specialised lending would be highly desirable.

Along with a competitive salary, our client offers a hybrid approach to the working week, with 2 days on site and the remainder working remotely. Fantastic employee benefits too!

If this sounds like your next role, we would love to hear from you.