Operations analyst - Payments

Hybrid with 2 days a week in our Edinburgh office About us Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Our Operations analysts are part of collaborative, cross-functional teams of engineers, product owners, and operations analysts united by an absolute focus on problem solving, innovating, and delivering great customer outcomes. These are teams of experts, big thinkers, and fast learners who love to get stuff done. As an Operations analyst in our Payments team, you’ll support with the day to day operations across all our product types. You will be in close contact with all areas of the Operations team to ensure we maintain high standards of service during an exciting period of accelerated growth. We’re looking for candidates who have previous experience in a similar role. On a typical day you will be… Supporting your Operations delivery lead with regular business reporting An analytical problem solver, delivery focussed and a trusted member of the team, you will support the wider business by answering queries in a timely manner Investigating and taking end to end ownership of our cash processes. Ensuring issues are resolved in line with regulatory and customer agreed SLAs Reviewing operational workflow and, where possible, suggesting process improvements Working closely with the customer, product and engineering teams to explore better ways of working and to support our scalability Supporting with training for new members of the team Supporting other areas of Operations as and when required What you’ll own Owning the end-to-end investigation and resolution of cash process issues, ensuring regulatory and customer agreed SLAs are met Delivering accurate business reporting that supports operational performance and decision making Resolving complex queries promptly and becoming a trusted operational partner across the business Working with Customer, Product and Engineering to improve customer outcomes and develop scalable ways of working Identifying and driving improvements to operational workflows and cash processes Building capability across the team by supporting new starter training and sharing your knowledge Contributing across Operations to maintain high service standards as Seccl grows This role’s for you if... You have a good understanding of the Investment Management industry You can identify, analyse and resolve any complex issues working to strict deadlines You have a great domain knowledge of investment platforms, particularly knowledge of the CASS environment You have communication and organisation skills with the ability to describe to both technical and non-technical audiences This role isn’t for you if... You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen You don’t like change . You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty What’s in it for you… We offer a generous mix of benefits for the things that really matter to our people, including: 💰 A salary between £30,000 and £35,000 – dependant on experience + reviewed annually 🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave 💙 Two volunteering days per year 🌎 Option to work abroad for up to six weeks a year 🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget 🏅 Length of service award – one month paid sabbatical at eight years ✅ 6% employer pension contribution, and life assurance 🏥 Private medical insurance with AXA Health 👪 Enhanced Parental leave 💻 MacBook and up to £500 home office set up budget 📖 £750 per person learning budget 🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace 🌱 Strong financial wellbeing focus including access to Octopus Money , Octopus Share Incentive P…