Admin Officer

Administrative Officer (AO) - Crown Court
Location: Birmingham
Pay Rate - £12.86ph
Monday to Friday - Fully on site

If you're organised, calm under pressure, and genuinely want your work to help people access justice, this is a fantastic opportunity to join a busy judicial environment. Hiring for a reputed client, our client is looking for skilled administrators who can deliver excellent service, keep systems accurate, and support court operations from day to day.
What you'll be doing:
* Undertake administrative tasks to prepare for, facilitate, and conclude hearings
* Provide face-to-face support, handle incoming and outbound calls, and respond to correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially for users with complex needs
* Process customer service activity and complaints in line with policies and procedures, responding quickly to prevent escalation
* Keep records up to date, including updating OPTIC as required, and handling case files with accurate data entry and secure information management
* Manage jury service tasks such as selection, deferral, reassignment, and attendance tracking, plus processing related expenses and court fees
* Support court listings and scheduling, including urgent matters and efficient use of judicial time
* Assist with operational support including diary coordination and locally required administrative tasks
* Support enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports
* Contribute to health and safety operations (e.g., facility checks, issue logging, PEEPs, and key/safety governance under team leader guidance)
What you'll bring:
* Confidence working in a customer-focused, fast-moving environment with excellent attention to detail
* Strong administrative capability, including accurate data handling and information governance
* Empathy and clarity when communicating with people who may have complex or specific needs
* A solutions mindset-following procedures, using the right guidance, and escalating issues appropriately
* Ability to prioritise tasks to meet performance targets and maintain service standards
* Awareness of risk and a responsible approach to supporting safer court operations
Additional information:
* You'll follow standard operating procedures, court listing policies, and complaints processes to support smooth day-to-day delivery.
If you're ready to make a real difference-supporting hearings, users, and the smooth running of Crown Court operations-apply now and join our client's team in Birmingham.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.