RQ1779939 – Customer Services Advisor

Working Pattern: Flexible hybrid – minimum 2 days per week in the office

PAYE Pay Rate:  £14.84 per hour

Job Purpose

To provide a high-quality customer service to members of the public by handling a wide range of Council enquiries through an inbound customer service call centre.

Typical Day

• Answer inbound calls from residents and members of the public.
• Handle a wide range of Council-related enquiries.
• Provide accurate information and resolve queries efficiently.
• Identify when enquiries need to be referred or escalated to the appropriate service.
• Record customer interactions and update systems accurately.
• Work to performance, quality and customer service standards.
• Maintain a positive and professional attitude in a fast-paced environment.
• Support customers by providing clear and helpful information.

Essential Experience & Skills

• Previous customer service or customer contact experience is essential.
• Call centre experience is highly desirable.
• Excellent telephone and communication skills.
• Ability to deal confidently with a wide range of customers.
• Strong problem-solving and listening skills.
• Ability to work under pressure in a fast-paced environment.
• Good IT and administrative skills.
• Ability to meet performance and quality targets.
• Positive, professional and customer-focused approach.

Training

Successful candidates will complete a 2-week training programme, consisting of classroom training and shadowing before working independently.