Content Designer

Job summary

Are you highly skilled in writing clear, concise content for online audiences?

We’re looking for someone to write content for our digital services, using plain English to make complex processes and information easy to understand. The role involves creating and improving content across the end-to-end journey of a service, to help create a seamless and consistent experience for our users.

Content designers use straightforward language and design to help people get the information they need, in the way they need it. They make sure it’s easy to find, use and understand. They use research and data to make the right content decisions, and make sure content is accessible and consistent with Companies House and GOV.UK standards.

Watch this video to find out more about working in Digital at Companies House

Why choose Companies House?

At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success.

Our benefits include:

• Flexible working with no core hours (6am – 8pm flexible options)
• 30 days annual leave
• 8 bank holidays and 1 privilege day
• Enrolment into Civil Service Pension scheme average 28.97%

Find out more about what a great place Companies House is to work

Give yourself the best opportunity to apply!

Join our Outreach team for an informal, drop-in 'find out more' session.

No need to register - just click on the following link to join at the start time, listen, and gain tips to help you apply:

Tuesday 15th September at 12:30

It’s a relaxed session with cameras and microphones switched off.

Can’t make the session? Email our Outreach on: [email removed] for a copy of the slides.

Please note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• You will be based at either our Cardiff or Edinburgh office where you will be expected to attend on a regular basis.
• This role is offered on a full-time basis of 37 hours per week across 5 days. Flexible working options are available, including compressed hours or part-time working for a minimum of 29 hours per week over 4 days.

Job description

As a Content Designer, you will:

• write clear, informative content for our digital services
• collaborate with user researchers to understand user needs, and create content that meets those needs
• iterate content according to user feedback and analytics
• collaborate with interaction designers to design digital services that are as effective and accessible as possible for users
• use the GDS style guide and the GDS Design System to create high-quality content
• build relationships across Companies House to understand business needs and processes
• communicate with stakeholders to present content design solutions and advocate for user needs
• work with the wider project team to ensure that services meet the GDS Service Standard
• be able to accept and act on constructive criticism of your work, and review other people’s work
• make effective decisions and recognise when to ask for further guidance and support
• apply agile methodologies to all aspects of your work
• work on a range of prototypes, including HTML (training will be provided if needed)

About the team:

It's an exciting time to join Companies House as we deliver digital transformation and legislative reform. The services we design are used by millions of people and are critical for the UK economy. As an organisation we are committed to making them as user friendly and inclusive as possible. You’ll be part of a passionate, supportive and well-established user-centred design team that includes interaction designers, content designers, user researchers and service designers.

Person specification

We’re looking for a skilled writer who:

• has experience of writing high-quality online content
• has proven experience of writing in plain English, with excellent spelling and grammar
• can demonstrate an understanding of user needs
• can use research and data to write effective content that meets user needs
• can communicate with the relevant people to gather information
• can present their ideas to stakeholders
• can work to tight deadlines and manage their workload across several projects
• can act on constructive criticism of your work, and review other people’s work
• is aware of the importance of ensuring services are accessible to all
• can understand and use house styles and standards

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,952, Companies House contributes £10,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjust