RAF Career Management Admin Support Officer

Job summary

Would you like a job where your work makes a genuine difference to the lives and careers of RAF personnel and their families?

This is an exciting opportunity to join a friendly, energetic and supportive team at the heart of Royal Air Force People. We manage the careers of 30,000 RAF personnel, supporting those who deliver Defence outputs in the United Kingdom and around the world.

You will work alongside military personnel and fellow civil servants in a busy but rewarding environment where no two days are quite the same. Your contribution will help ensure that RAF personnel receive timely, accurate and professional career support throughout their service.

You will be joining an inclusive team that values good ideas, welcomes different perspectives and believes that people perform at their best when they feel supported, trusted and able to enjoy coming to work.

The role offers variety, responsibility and the opportunity to build valuable experience within the Ministry of Defence. You do not need to arrive with detailed knowledge of the RAF or military Career Management. We will give you the support and training needed to develop your confidence and succeed in the role.

This position is advertised at 37 hours per week.

Alternative Working Arrangements such as Flexible and Remote working available in discussion with Line Management.

Job description

As an RAF Career Management Admin Support Officer, you will help the team deliver a professional and responsive service to RAF personnel and their managers.

Your work will be varied and may include:

• supporting a range of Career Management activities and processes;
• using digital systems to process information and support team outputs;
• preparing and maintaining accurate records, correspondence and documentation;
• communicating with RAF personnel, military managers and civilian colleagues;
• responding to routine enquiries and directing people to the right source of advice;
• supporting activities relating to assignments, appraisals, promotions and amendments to Terms and Conditions of Service;
• identifying opportunities to improve the way the team works; and
• providing flexible support across the wider Career Management team when priorities change.

We are a dynamic team seeking to continually modernise and improve the service we provide to our people. As such, the exact balance of work may evolve according to the needs of the team, giving you the opportunity to influence your activity and gain experience across several areas, rather than being limited to one repetitive function.

Person specification

We are more interested in your attitude and potential than in whether you have worked in Defence before.

You could be a great fit for the role if you:

• enjoy being part of a team and helping others succeed;
• communicate clearly and professionally, both verbally and digitally e.g. emails;
• can organise your workload and manage competing priorities;
• take pride in producing accurate, high-quality work;
• are comfortable using, or willing to learn, digital systems;
• remain calm and helpful when the team is busy;
• are willing to ask questions, learn and take responsibility for your work; and
• bring a positive, inclusive and flexible attitude.

Previous administrative experience may be helpful, but detailed knowledge of the is not required.

Full role-specific training and support will be provided.

Essential Criteria

You must be able to demonstrate:

• effective electronic and verbal communication;
• ability to work collaboratively as part of a team;
• good organisation and attention to detail; and
• familiarity with Microsoft 365 applications, particularly Outlook, Word, Excel and Teams.

Desirable Criteria

The following would be useful but are not essential:

• experience of providing administrative or customer support;
• experience of handling records or sensitive information accurately and securely;
• experience of using artificial intelligence to assist with basic, every day tasks.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Communicating and Influencing

Benefits

Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in p