Data Acquisition and Exchange Officer

Job summary

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Our Data Acquisition (DA) team uses statutory powers to obtain bulk third-party information on behalf of key internal stakeholders to support data led compliance work. This is primarily under Schedule 23 of the Finance Act 2011 but also includes obtaining information through other legal gateways, for example obtaining information from other government departments.

This role provides an opportunity to contribute directly to HMRC’s strategic objectives by improving the services we provide to both internal and external customers which are vital to underpin HMRC’s compliance activities and support HMRC’s strategic objective to close the tax gap. The role involves working collaboratively with colleagues to support effective service delivery.

Job description

We are looking for motivated and conscientious candidates to join the Data Acquisition and Exchange team, you will either be placed in the Sch23 Penalty Team or Data Receipting and Processing Team.

The Data Receipting and Processing Team is responsible for processing and ingestion of bulk third party data into the HMRC estate along with challenging the quality of data provided to HMRC and where appropriate charge penalties.

The Schedule 23 Penalty Team is responsible for enforcing compliance with Data Holder Notices under Sch23 of the Finance Act 2011, through the imposition of non-compliance penalties.

You will play a critical role in managing and progressing Data Holder compliance, in line with legislation and HMRC standards.

You will be expected to demonstrate sound judgement, attention to detail, and a strong understanding of relevant rules and processes.

Working in an operational environment with competing priorities, you will manage your own workload effectively while meeting agreed service standards and targets.

You will be able to demonstrate strong customer service skills and the ability to remain professional under pressure.

CDIO Data Acquisition and Exchange is undergoing a Third-Party Data (TPD) transformation programme into 2028, as a result you will need to be adaptable to meet the changing needs of the business. You will need to demonstrate an ability to embrace and adapt to change, based on the needs of the business.

Person specification

Key responsibilities include:

• Analyse data, information and case history support operational, compliance and customer service activities, ensuring work is completed accurately, to deadlines and in line with legislation.
• Strong attention to detail, particularly when handling sensitive or regulated data.
• Ability to work in a structured, process-driven environment with focus on accuracy and quality
• Clearly and effectively communicating with internal and external customers via telephone, email and letter, in line with GDPR principles.
• Working collaboratively and flexibly as part of a team, towards shared goals.
• Application of effective audit skills, ensuring internal systems are clearly updated with reasoned and justifiable decisions.
• An ability to embrace and adapt to change in line with Continuous Improvement (CI) principles.

Essential Criteria

• Effectively prioritise and manage your own workload to ensure KPI’s and deadlines are met.
• Confidently communicating with internal and external customers by phone and email, escalating for advice where necessary.
• Ability to collate and review data or information in order to make effective decisions in line with guidance and legislation.
• Demonstrate experience in delivering work accurately within a compliance or process driven environment.
• Ability to handle sensitive information securely and in line with governance requirements.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Please include 100 words per role.
• A 75