Parts Coordinator

Location: Tyseley

Reporting To: Aftermarket Operations Supervisor

Working Hours: 8am – 5pm Monday to Thursday / 8am – 1pm Friday

Salary:  £28000pa

About the Role

An established UK-based engineering and manufacturing business is seeking a highly motivated and organised Parts Coordinator to join its fast-paced aftermarket team.

This role is ideal for an experienced parts, customer service, or aftermarket professional who thrives in a dynamic environment and enjoys building strong customer relationships. The successful candidate will play a key role in supporting customers, processing orders, managing parts enquiries, and coordinating with internal departments to ensure excellent service delivery.

Key Responsibilities

• Deliver exceptional customer service at all times.
• Act as a primary point of contact for designated customers and distributors.
• Process customer orders, returns, and daily enquiries accurately and efficiently.
• Manage aftermarket parts contracts, maintaining pricing structures, discounts, and associated records.
• Coordinate order processing through the company’s ERP/business systems.
• Liaise with production and manufacturing teams to determine lead times and manage overdue orders.
• Produce and maintain reports covering outstanding orders, overdue parts, sales activity, and customer requirements.
• Provide technical and commercial guidance on parts identification and availability.
• Work collaboratively with colleagues to achieve departmental sales and performance targets.
• Support the purchasing and procurement teams with sourcing requirements where necessary.
• Promote additional sales opportunities across the existing product portfolio.
• Complete general administrative duties including filing, spreadsheet management, and report creation.
• Undertake any other reasonable duties as required by management.

Health & Safety

• Comply with all company health and safety policies and procedures.
• Report health and safety concerns, hazards, or incidents promptly.
• Support and promote a safe working environment in accordance with risk assessments and company standards.

Training

Comprehensive training will be provided on company products, systems, and processes. Candidates should already possess a good working knowledge of Microsoft Excel.

Experience & Qualifications

Essential:

• Experience in parts sales, aftermarket support, customer service, or a related role.
• Strong administration and organisational skills.
• Experience using Microsoft Excel.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to manage multiple priorities effectively.

Desirable:

• Experience within engineering, manufacturing, or related sectors.
• Experience working with ERP or order processing systems.

Key Competencies

• Proactive and self-motivated approach.
• Strong problem-solving and analytical skills.
• Inquisitive mindset with a willingness to learn.
• Confidence when dealing with challenging situations and customer enquiries.
• Excellent interpersonal skills and professional communication style.
• Ability to learn new systems and processes quickly.
• Flexible and adaptable to changing priorities.
• Positive, “can-do” attitude.
• Strong team player with a collaborative approach.
• Commercial awareness and focus on customer satisfaction.