Application Support Analyst

Full time, Fixed term until 31st March 2027

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We are looking for an experienced Application Support Analyst to join our IT & Digital Services team.  The role will focus on providing applications support to users on a wide range of business applications covering Housing, Civic Pride and Planning.

Working as part of a team of application support analysts, you will be responsible for providing 1st and 2nd line support including writing SQL queries, data analysis and reporting.  You will have good analytical and communication skills to resolve complex issues and proven database administration experience.

The ability to communicate effectively with and provide support to our customers and the team is a must.

You will have experience of:

• 1st and 2nd Line support of business applications within a large organisation in a managed helpdesk environment, preferably in a public-sector organisation
• Experience in use of spreadsheets, word processing, databases and reporting tools (e.g. MS Query, MS SQL, Crystal Reports, Power BI, Business Objects, Infomaker)
• Experience of common business applications and their uses such as document management, e-mail, internet/intranet, remote access software and user management software.
• Good communications skills / customer service skills
• Good understanding of GDPR
• Experience of Housing applications preferred.

Experience of the following systems / applications would be an advantage: Civica CX, Confirm, APAS, Unity, Whitespace, Civica Automation (PTC Scheduler

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.