Senior Infrastructure Engineer – Specialist Devices

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

As a Senior Infrastructure Engineer for DWP’s Specialist Devices team, you will be a member of a highly motivated team that strives for excellence, delivering world class specialist devices and services for DWP colleagues.

Specialist Devices have responsibility for macOS and the physical and virtual environments/solutions for our 3,500 Engineering users, and 4,500 customer computers. We also have a remit to look at emerging alternative device solutions for particular use cases which provides the team with a varied and interesting workload, often at the forefront of new technology.

We are a multi-disciplinary team, who work closely together to identify and assess options; make recommendations regarding solutions; then design and implement solutions, all based on our users’ requirements. You will also be part of the product leadership team.

Our end-to-end product ownership means we value our users and continually assess the service, looking for improvements we can put in place for them to improve their experience of the product.

You will be skilled practitioner and a role model in Infrastructure solutions, responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products.

Job description

• Design and deliver infrastructure services in collaboration with Architecture teams, ensuring alignment with engineering principles, standards and best practice.
• Take accountability for infrastructure solutions, ensuring operational stability, robustness, resilience, availability and service quality.
• Provide technical leadership across a multidisciplinary team, specialising in macOS, Jamf and ChromeOS technologies while driving continuous improvement and the adoption of emerging technologies.
• Support and enhance the Engineering Platform used by approximately 3,500 colleagues to develop and test digital solutions across DWP.
• Maintain and develop Creative Device services that enable media and video professionals to create and deliver departmental campaigns.
• Deliver infrastructure services and data insight capabilities that enhance the Department's digital experience and support informed decision-making.
• Lead and support the replacement of approximately 4,500 citizen-facing devices across more than 600 sites, helping to modernise technology and improve digital services for citizens nationwide.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Significant experience of enterprise scale macOS or other operating systems.
• Significant experience of understanding and balancing complex and diverse customer needs, taking accountability for delivering high quality services that adhere to legal, regulatory and security standards.
• Significant experience of driving continuous improvement in processes, standards and ways of working across teams and engineering communities.
• Significant experience of challenging and influencing suppliers and peers on technology choices and design patterns, providing alternative recommendations to support effective decision making.
• Significant experience of providing technical leadership, coaching and mentoring junior Infrastructure Engineers, developing team capability and creating a culture of continuous learning, collaboration and high performance.

If you would like to learn more about the role, please contact [email removed].

Benefits

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £57,946 to £73,205.

The maximum salary for the grade is £68,205, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been i