Guest Services Manager

Guest Services Manager – London | Up to £33,000 + excellent benefits and worldwide hotel discounts

We’re looking for an experienced Guest Services Manager to join a stylish hotel in London, where you’ll play a key role in delivering an exceptional guest experience. With a strong focus on service, team development and operational excellence, this is an exciting opportunity for an experienced hospitality professional to take their next step.

Why apply for this Guest Services Manager role?

You’ll enjoy a great package designed to support your career and wellbeing:

• Up to £33,000 per annum, depending on experience
• Discounts on hotel rooms and food and beverage worldwide
• Learning and development opportunities to support your career
• Recommend a friend bonus
• Access to a Wage Stream financial wellbeing programme
• Recognition programmes celebrating your achievements
• 31 days’ paid holiday per year, inclusive of bank holidays
• Team building events and a monthly Employee Appreciation Lunch
• Your birthday off, fully paid

Key Responsibilities:

You’ll support the Front Office Manager and take a hands-on role in ensuring consistently high service standards across the hotel.

• Oversee daily Reception and front office operations, ensuring a smooth guest journey
• Lead by example, delivering warm, professional and personalised service
• Handle guest feedback, complaints and service recovery with confidence and empathy
• Monitor service standards across Reception and lobby areas
• Work closely with Housekeeping, Maintenance and F&B teams to maintain operational efficiency
• Coach, support and develop front office team members through on-shift leadership
• Maintain accurate guest profiles, reporting and operational processes
• Ensure the guest experience consistently reflects the hotel’s brand standards

What we’re looking for:

You’ll be a confident hospitality leader who enjoys being hands-on and creating memorable guest experiences.

• Minimum 2 years’ guest service experience within the hotel industry
• London experience is desirable
• Strong leadership skills with the ability to motivate and support a team
• A proactive, positive and collaborative approach
• Excellent attention to detail and a genuine focus on guest satisfaction
• Calm, professional and confident communication skills
• Marriott background would be advantageous
• Opera Cloud experience is essential

If you’re ready for your next Guest Services Manager opportunity in London, with excellent benefits and genuine opportunities to develop your career, we’d love to hear from you.

Apply now and take the next step in your hospitality career.

Job Number │ 49009 / INDFOH
Location │ London
Role │ Guest Services Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.