Team Leader

We are seeking an experienced and motivated Team Leader to manage, support and develop a Scheduling team. This role is key to ensuring a high‑performing, customer‑focused operation where service excellence is consistently delivered.

As a leader, you will oversee day‑to‑day performance, conduct, attendance and capability within the team-taking appropriate action where standards are not met. You will also champion continuous improvement, coaching your team to achieve high performance and professional growth.

Key Responsibilities

• Leading the Scheduling team with a focus on performance, development and engagement

• Ensuring full compliance with service desk processes, task management and operational standards

• Using statistical analysis to monitor performance and ensure service levels are met

• Managing conduct, attendance and capability, taking action where required

• Driving a high‑performance culture through coaching and continuous improvement

• Promoting a customer‑first mindset and ensuring service excellence

• Supporting wider operational teams and contributing to overall contract success

What We're Looking For

• Experience working within a fast paced operational environment

• Strong understanding of Compliance, SLAs, KPIs and facilities management

• Knowledge of Maximo or similar CAFM systems

• Commercial awareness and experience working within a contract‑led environment

• Exceptional communication and organisational skills

• A positive, engaging leadership style with the ability to motivate and inspire

• A commitment to delivering excellence and driving continuous improvement

Please apply with your CV below or call Chelsea on [phone removed]

RG Setsquare is acting as an Employment Agency in relation to this vacancy.