Export Bookings Coordinator

We are proud to be working on behalf of a well-known global shipping company based in Felixstowe for an Export Bookings Coordinator. This role will suit a self-motivated, team player who is flexible to adapting to the company business needs, with responsibility of processing export cargo collections and booking orders.

Key Responsibilities:

• Handle and coordinate customer export bookings.
• Arrange container collections, releases and inland transport.
• Coordinate European cargo bookings for UK customers.
• Obtain approvals for hazardous cargo shipments.
• Update, amend, cancel and roll bookings as required.
• Maintain accurate freight rates in line with contracts and tariffs.
• Advise customers of additional charges and ensure correct invoicing.
• Keep customers informed of booking and service updates.
• Track and report booking compliance issues.
• Work with overseas offices to resolve customer queries and issues.
• Identify potential sales opportunities and report customer trends.
• Prepare daily booking reports and forecasts.
• Manage container detention and demurrage, including invoices and waiver requests.
• Carry out daily GVM checks and follow up with customers.

Previous Skills & Experience:

• Previous experience managing multiple shipments/bookings and making sure deadlines are met.
• Good attention to detail.
• Strong communication skills.
• Computer skills – especially Microsoft Excel, Outlook and Word. Experience with logistics/ERP systems is useful.