Workflow Planning Senior Strategic Lead

Job summary

Help shape how DWP tackles fraud and error

The Department for Work and Pensions (DWP) supports around 20 million customers and plays a vital role in protecting public funds.

The Integrated Risk and Intelligence Service (IRIS) sits at the heart of the department and is a national team within the Counter Fraud, Compliance and Debt directorate providing a core service as the centre of expertise for fraud and error.

IRIS provides the department with a single view of fraud and error risks within the benefit system and contributes towards efficiencies, savings and tackling organised crime and modern slavery through its core delivery services. We are a multi-disciplinary team bringing together a diverse range of expertise and technology including data science, digital specialists, cyber specialists, intelligence analysts and counter fraud experts. This creates a powerful force using data and insight in innovative ways, supporting DWP to deliver our collective mission to pay the right person the right amount at the right time.

We are recruiting two Grade 7 Workflow Planning Senior Strategic Leads to join the IRIS Operational Delivery Centre (ODC).

These national roles sit at the heart of IRIS delivery, leading the strategic planning and delivery of work across a network of around 15,000 operational colleagues. You will ensure the right work reaches the right teams at the right time, maximising the impact of our products and services through sound judgement, effective strategic prioritisation and resourcing to risk.

Working across IRIS, CFCD, Universal Credit, Benefit Services and wider partners, you will engage and influence senior leaders, shape delivery priorities and help integrate emerging risks, opportunities and new products into operational delivery.

Job description

As Workflow Planning Senior Strategic Lead, you will:

• Lead and inspire your team and colleagues throughout the IRIS Operational Delivery Centre to deliver our strategic objectives.
• Have a clear vision, roadmap and delivery plan for your team, helping others to see by making it visible at a range of levels and delivering outcomes to expected standards and timescales.

• Create an environment where colleagues throughout the IRIS ODC team are empowered and can thrive, grow, succeed and consistently perform at their best.

• Be a strong collaborative leader delivering corporate accountabilities, strategic outcomes and objectives, communicating and influencing effectively with stakeholders at senior levels.

• Lead strategic workflow planning across multiple IRIS products and services for around 15,000 operational colleagues. Oversee workflow prioritisation, ensuring IRIS activity delivers maximum value and is aligned with fraud and error risks.

• Think strategically, prioritise and set direction across a diverse and complex range of priorities and strategic objectives, including corporate CFCD and DWP leadership as well as your own team.
• Act as the primary link between IRIS and operational delivery, digital teams and strategic stakeholders. Seeking regular feedback from operations to continuously improve workflow.
• Lead horizon scanning, contingency planning and continuous improvement initiatives.
• Represent IRIS confidently at senior forums and national meetings, often working directly with Deputy Directors. Provide expert advice and constructive challenge to senior leaders on delivery risks and opportunities.

• Successfully solve complex problems using data, evidence and expertise to deliver strategic outcomes and objectives.
• Drive and role model professional development for you and your team, which provides the required capability.

Please note:

• These are national roles and will require regular travel across the UK, including occasional overnight stays.
• These roles require national security clearance at Security Check (SC) level in addition to completion of Baseline Personnel Security Standard (BPSS).

Person specification

You will have...

• Significant senior leadership experience in a complex large-scale fraud, compliance or operational delivery environment.
• Proven ability to lead through others, inspire, motivate, and deliver results at scale.
• Be resilient with sound judgement and a focus on outcomes.
• Experience of managing multiple priorities and operating at pace.
• Strong stakeholder management and influencing skills at senior and working level.
• The ability to solve complex problems and drive continuous improvement through collaboration and innovation.

• The ability to and proven experience of translating strategy into practical delivery plans.
• Be able to use data, insight and evidence to drive decisions.
• Proven experience of communicating complex sensitive issues clearly, confidently and engaging ways to achieve maximum impact.

Essential Security requirements

Theseroles require national security clearance at Security Check (SC) level in addition to completion of Baseline Personnel Security Standard (BPSS).

To hold security clearance, you must go through a process called National Security Vetting (NSV). You can find more information here: United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)

The purpose of the NSV process is to provide a level of assurance about an individual’s trustworthiness, integrity and reliability, and other factors that increase their vulnerability to corruption or risk of committing a security breach. It involves the investigation of an individual’s background and circumstances to achieve this aim.

To be eligible to apply, you must have lived in the UK for at least 5 years across your lifetime and at least 3 of the last 5 years. If you do not meet these conditions, we will not be able to proceed with your application, because you will be unable to obtain Security Clearance. This does not apply to people based overseas in the UK military or working for HMG.

The application process will ask for personal details about you, your address history, previous relationships, your parents, your employment history, your financial circumstances, and details of any pending, spent or unspent convictions. This list is not exhaustive. Please view the Vetting explained - GOV.UK (www.gov.uk)for more information.

**If you do not obtain the required security clearance level, your offer will be withdrawn**

If you require any further information, please contact the vacancy holder – the details are on the jobs portal through which you made your application.

If you are successful in your application, we recommend that you familiarise yourself with the NSV process and advise that you collate as much information as you can prior to starting your Vetting application.

United Kingdom Security Vetting: Applicant - GOV.UK

United Kingdom Security Vetting (UKSV) is the main UK government provider of security clearances.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards